Search found 1784 matches

by ATSupport
Thu Jul 11, 2019 5:26 pm
Forum: News
Topic: [7/11/2019] TK373 SIM Data Network Outage
Replies: 2
Views: 538

Re: [7/11/2019] TK373 SIM Data Network Outage

Update: network issue has been resolved by the SIM provider. If your tracker is not online updating, please contact our support for assistance. We apologize for the issue. Update from the SIM provider: Network Outage Notification Update Our system is showing that full service has resumed. However, t...
by ATSupport
Thu Jul 11, 2019 3:19 pm
Forum: News
Topic: [7/11/2019] TK373 SIM Data Network Outage
Replies: 2
Views: 538

Re: [7/11/2019] TK373 SIM Data Network Outage

Unfortunately Twitter is also down at the moment:
https://www.cnet.com/news/twitter-is-down/
https://techcrunch.com/2019/07/11/twitter-is-down/

So please follow this thread here for latest update instead of following our tweets https://twitter.com/AccuTracking
by ATSupport
Thu Jul 11, 2019 2:47 pm
Forum: News
Topic: [7/11/2019] TK373 SIM Data Network Outage
Replies: 2
Views: 538

[7/11/2019] TK373 SIM Data Network Outage

There is a Managed SIM data network outage starting at about 10:00AM EDT 7/11/2019. This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected. The SIM provider network engineers are working on the issue and this thread will be updated for latest status. The notifi...
by ATSupport
Thu Jan 03, 2019 7:11 pm
Forum: General Technical Support & Discussion
Topic: Editing and deleting sub-accounts
Replies: 1
Views: 1385

Re: Editing and deleting sub-accounts

Please contact us with your account info and we'll look into it: https://secure.accutracking.com/contact.php
by ATSupport
Wed Nov 21, 2018 3:25 pm
Forum: News
Topic: "Share Location Link" and "Web Integration" Feature Users: Google API Key - Action Required
Replies: 0
Views: 5906

"Share Location Link" and "Web Integration" Feature Users: Google API Key - Action Required

If you are using our "Share Location Link" or "Web Integration" feature to put a map on your own website, your action is required to continue using the feature. Due to the changes to Google API billing since 7/16/2018, you'll need your own Google API key to use the "share location" feature and the "...
by ATSupport
Thu Nov 08, 2018 7:49 am
Forum: Starter Kit Support & Discussion
Topic: TK-104 GPS NOT Working
Replies: 9
Views: 26072

Re: TK-104 GPS NOT Working

Hassan wrote:
Thu Nov 08, 2018 3:31 am
Im same broblem no blue light what reason
You might need to send the APN command to the tracker (the command differs for different SIM card provider). If you need help look into it, please contact us https://secure.accutracking.com/contact.php
by ATSupport
Mon Nov 05, 2018 11:22 am
Forum: News
Topic: AccuTracking Mobile App Now Available
Replies: 0
Views: 5221

AccuTracking Mobile App Now Available

We now have the mobile app for Android and iOS 11.3 or newer.
Here's the app install instruction: https://secure.accutracking.com/app_install.php

App for Windows Mobile is still under development.
by ATSupport
Thu Nov 01, 2018 12:38 pm
Forum: General Technical Support & Discussion
Topic: Map not showing up on mobile.
Replies: 1
Views: 978

Re: Map not showing up on mobile.

Can you please contact our support with your account info so we can look into it:
https://secure.accutracking.com/contact.php

Also please clear the browser cache and relogin again. It's usually caused by an outdated script cached by the browser.
by ATSupport
Sat Sep 29, 2018 9:34 pm
Forum: General Technical Support & Discussion
Topic: android app on moto z2
Replies: 1
Views: 989

Re: android app on moto z2

"Check out" would hide the unit on the tracking map. "Check in" would make it visible again on the map. You can also unhide it online in your account by clicking “Manage Units” > “Edit” > Uncheck “Hide on map” box. Check under your phone settings and see whether you have "battery optimization" setti...
by ATSupport
Wed Jun 13, 2018 8:16 pm
Forum: General Technical Support & Discussion
Topic: Web Page not working properly
Replies: 1
Views: 2381

Re: Web Page not working properly

Have you tried a different browser/computer?
Make sure you have adblocker disabled and clear the browser cache, then logout and re-login.
by ATSupport
Mon May 21, 2018 2:58 pm
Forum: News
Topic: AT&T network outage this morning
Replies: 3
Views: 7850

Re: AT&T network outage this morning

Update: As of now AT&T network has returned to normal. If your tracker is still offline, please contact us and request for a manual SIM refresh:
https://secure.accutracking.com/contact.php
by ATSupport
Mon May 21, 2018 10:10 am
Forum: News
Topic: AT&T network outage this morning
Replies: 3
Views: 7850

Re: AT&T network outage this morning

This is the second time in the past two weeks we lost service, I need to get in touch with a customer service Rep regarding compensation. Please provide me with a contact number I can call. thanks I deeply apologize for the trouble! Once you submit the ticket from the link in the previous post, our...
by ATSupport
Mon May 21, 2018 9:13 am
Forum: News
Topic: AT&T network outage this morning
Replies: 3
Views: 7850

AT&T network outage this morning

AT&T had a roaming network outage this morning from 1AM~6AM EDT. It has now been resolved but your tracker may take some time to get online. The tracker has the capability of "cache and send later" when there's no cell network connection. When it recovers later, the data from earlier morning would b...
by ATSupport
Sat May 12, 2018 1:54 pm
Forum: General Technical Support & Discussion
Topic: Tracking a car abroad
Replies: 1
Views: 1407

Re: Tracking a car abroad

Sorry it doesn't work with other SIMs. Even if it did, it still won't work because the tracker is a UMTS 850/1900Mhz band device while Germany has UMTS 2100MHz network. The device is not compatible and won't work there.
by ATSupport
Fri May 11, 2018 12:52 pm
Forum: News
Topic: TK373 tracking disruption
Replies: 21
Views: 15135

Re: TK373 tracking Interruption

Update: AT&T has confirmed the connection issue has been resolved. All trackers should be back online once the vehicle starts moving. If you still see tracking issues please contact us with your account info here: https://secure.accutracking.com/contact.php Thanks to everyone affected by this outage...