AccuTracking

For testing purpose, please go to the following site download & install WebViewer : http://www.reqwireless.com/webviewer.html It will use the Total Connect. Try and see if you can connect out. is the instructions the same as the accutracking application? not sure which file type to select in th...

i did both. the phone says cannot connect 3:02:19 pm.

i was able to download the application from my mobile application manager. any other suggestions? this is making me so sad!

they checked it ip and it appears to be fine. they told me to call you guys.

could that be the issue? the fact that it is a private ip?
doies it need to be public?
how bout this ip.
10.144.94.140

this phone works fine

it says cannot connect and it gave a time.
there is a carrier ip. it is 10.185.55.25

another thing...the GPS option on the nextel phone works. i can obtain a position. i can send and receive text messages. i can update my browser. i called nextel and the total connect services look ok.

i know your servers are running fine but could it be something else? this is very strange

oh no the name of the client that is using the service is called the baltic sea. its a boat.
but i have the phone in hand and i dont think its the coverage because i have another phone right next to it and it works fine.

one of our phones the baltic sea is now not connecting this morning. it worked fine before.

ATSupport wrote:On Java apps screen, move to accutracking, hit menu button on keypad, then select 'Deinstall'.

some of my phones are still not working. they say cannot connect. the phones service is fine.
can you see on our account that some phones are not getting positions?

thanks

the other phones are working perfect. this phone is the same as the others. just dont know why this is happening. should i uninstall the software?
if so how do i do that?

i got this message after i assigned my tracker ID to my phone
cannot connect 11:06:39 AM

i have all the necessary services to do this buyt not sure why this phone will not connect