[09/23/2020] TK37x SIM Network Degradation

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[09/23/2020] TK37x SIM Network Degradation

by ATSupport » Wed Sep 23, 2020 9:56 am

We were just notified by our SIM card carrier that there's a network degradation since about 9:30AM EDT.
This affected the TK373/TK374 users in certain areas only.

The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
We sincerely apologize for the inconvenience caused.

[Update 09/23/2020 10:06M EDT]:
We see trackers are starting to get back online as the network recovers.
Data collected during the outage will not be lost - the tracker stores the data on the device then auto uploads them when network is available.
Some trackers might take more time as it wakes up when the vehicle starts moving.

If your trackers are still offline, please contact us directly and we can reset the data plan and reboot them remotely: https://secure.accutracking.com/contact.php

We apologize again for the inconvenience caused.

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