[8/28/2023] TK374 SIM Network Degradation/Outage

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Expand view Topic review: [8/28/2023] TK374 SIM Network Degradation/Outage

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by LynneA » Wed Aug 30, 2023 1:10 pm

Still waiting in Springfield MA…

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by haleelectricinc » Wed Aug 30, 2023 10:31 am

Service restored in NW Mississippi. Thank you.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by ATSupport » Wed Aug 30, 2023 3:53 am

Seeing a steadily increasing number of devices coming back online now.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by ATSupport » Tue Aug 29, 2023 11:46 pm

Mike I wrote: ↑Tue Aug 29, 2023 10:53 pm Only 1 of 4 units working. The unit that is working wasn't affected by the outage. I'm close to St. Louis Mo
fredf1956 wrote: ↑Tue Aug 29, 2023 11:38 pm Still not working in Aransas Pass Texas 10:30 pm
The ETA from the carrier has no changes: by 6AM EDT.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by fredf1956 » Tue Aug 29, 2023 11:38 pm

Still not working in Aransas Pass Texas 10:30 pm

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by Mike I » Tue Aug 29, 2023 10:53 pm

Only 1 of 4 units working. The unit that is working wasn't affected by the outage. I'm close to St. Louis Mo

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by ATSupport » Tue Aug 29, 2023 10:48 pm

jrvmav wrote: ↑Tue Aug 29, 2023 9:57 pm Still not working in Dunlap Tn. I have 2 units that need to get back on line.
Guest wrote: ↑Tue Aug 29, 2023 10:13 pm Still not working in Indianapolis, Indiana
Just got an update from the carrier that the ETA for full restoration is by 6am EDT or sooner. The first post has been updated.
Much appreciate the continuing patience - appears to be near the end of the tunnel.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by Guest » Tue Aug 29, 2023 10:13 pm

Still not working in Indianapolis, Indiana

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by jrvmav » Tue Aug 29, 2023 9:57 pm

Still not working in Dunlap Tn. I have 2 units that need to get back on line.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by ATSupport » Tue Aug 29, 2023 8:51 pm

LynneA wrote: ↑Tue Aug 29, 2023 7:50 pm Still not working in Springfield Massachusetts. Tuesday, August 29. 7:49 PM.
Guest wrote: ↑Tue Aug 29, 2023 8:21 pm Still not working in Dallas Texas.
Not out of the woods yet - we just got an update from the carrier that there are stability issues hindering the recovery process. They are working on it and will update as available.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by Guest » Tue Aug 29, 2023 8:21 pm

Still not working in Dallas Texas.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by LynneA » Tue Aug 29, 2023 7:50 pm

Still not working in Springfield Massachusetts. Tuesday, August 29. 7:49 PM.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by ATSupport » Tue Aug 29, 2023 6:58 pm

bighawk62 wrote: ↑Tue Aug 29, 2023 6:48 pm I'm still out of service here in Deltona fl
Sorry it's still down there! The carrier hasn't given a concrete ETA but said "they hope to ensure the network stability as soon as possible". We are in communication with them for further updates.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by bsuleman » Tue Aug 29, 2023 6:56 pm

I'm in Dallas and I have 10 trackers. Only 3 are working.

Re: [8/28/2023] TK374 SIM Network Degradation/Outage

by bighawk62 » Tue Aug 29, 2023 6:48 pm

I'm still out of service here in Deltona fl

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