Latest version will not work

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Expand view Topic review: Latest version will not work

Re: Latest version will not work

by Guest » Sun Mar 13, 2011 2:10 pm

I'll try that and let you know. THANKS!!

Re: Latest version will not work

by ATSupport » Sun Mar 13, 2011 8:26 am

You'll need some hack on the phone. Try to search on Google with keywords like "blackberry remove IT policy"...

Re: Latest version will not work

by Guest » Sun Mar 13, 2011 7:10 am

Bought it used. Is there a fix?

Re: Latest version will not work

by ATSupport » Thu Mar 10, 2011 2:01 pm

Did you buy the phone used? Or was it ever on BES? Sounds like it had the IT policy before and didn't get cleaned up.

Re: Latest version will not work

by Guest » Thu Mar 10, 2011 12:44 pm

If it helps - I am with AT&T - just a one man band.

Re: Latest version will not work

by Guest » Thu Mar 10, 2011 12:29 pm

In the accutracking setup for "connection type" I have it set to auto. I tried all the options.

Re: Latest version will not work

by ATSupport » Tue Mar 08, 2011 8:55 am

Then is the phone on BIS? BIS is basically a BES managed by RIM instead of by individual company.

Re: Latest version will not work

by Guest » Tue Mar 08, 2011 8:33 am

I don't use BES.-------------------------------------

Re: Latest version will not work

by ATSupport » Mon Mar 07, 2011 9:08 am

Yes there were changes that could affect Blackberries on corporate BES network. Since v3.5.3 we added support for "auto deployment and auto configuration via BES push", which requires addition permissions from the BES.

If you are the BES admin who can configure BES policies, please email our support for the required permission configuration change on BES. Otherwise, v3.5.3 would just work similar for you as the latest version.

Re: Latest version will not work

by Guest » Mon Mar 07, 2011 8:21 am

BTW - My BB OS is v4.5.0.182. Thanks.

Re: Latest version will not work

by Guest » Mon Mar 07, 2011 8:11 am

The working version is v3.5.3. Thanks.

Re: Latest version will not work

by ATSupport » Sun Mar 06, 2011 3:44 pm

what's the version number of the working version? so I can compare what's changed since.

Latest version will not work

by Guest » Sun Mar 06, 2011 12:51 pm

I downloaded the latest version of accutracking to my BB 8310. Whenever it tries to send the data a screen pops up saying "The application AccuTracking has attempted to open a connection to a location inside the firewall and outside the firewall which is not allowed by your IT policy." I've tried this before and had this happen and just went back to a previous version which works fine.

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