by cvc1968 » Sat Mar 20, 2010 4:12 pm
(I am posting this AND submitting it to the Accutracking support email address simultaneously)
I have seen older threads on this in the forum, but can't find a definitive fix that works for me. As of Wednesday, March 17 at 9:06 am, I have not been receiving any alerts to any of my email addresses or SMS email address.
On that day, I did go in and fiddle with my geofence settings some, including adding time ranges, changing some fences from "both" to just "in" or "out" and removing some of the email/sms addresses from some of the fences. So I wasn't expecting to receive as many alerts and it took me a few days to realize that I wasn't receiving ANY.
After discovering the problem, I went back to the fence settings and tried to restore the settings to what I had before (eliminating time ranges, setting all fences back to "both", etc). No luck. All alerts are being displayed on the site under "Alerts" but none are being emailed out.
Later I found a thread on the forum with a similar issue, in which the problem seemed to be caused by time ranges that straddled days. I don't think any of the time ranges I had set did that, but now, having removed all time ranges, the problem persists. I have tried creating new fresh geofences and I have added a speed limit alert to my device, but I still get no email alerts (though the alerts do appear under "Alerts").
My feeling is that something got broken with the outgoing email and needs to be reset in some way, but I don't know how to do that myself without scrapping the whole account and starting from scratch with a new account. I'd prefer not to do this and have to re-create my 27 fences. Can Accutracking support help?
Thanks in advance for anything you can do.
(I am posting this AND submitting it to the Accutracking support email address simultaneously)
I have seen older threads on this in the forum, but can't find a definitive fix that works for me. As of Wednesday, March 17 at 9:06 am, I have not been receiving any alerts to any of my email addresses or SMS email address.
On that day, I did go in and fiddle with my geofence settings some, including adding time ranges, changing some fences from "both" to just "in" or "out" and removing some of the email/sms addresses from some of the fences. So I wasn't expecting to receive as many alerts and it took me a few days to realize that I wasn't receiving ANY.
After discovering the problem, I went back to the fence settings and tried to restore the settings to what I had before (eliminating time ranges, setting all fences back to "both", etc). No luck. All alerts are being displayed on the site under "Alerts" but none are being emailed out.
Later I found a thread on the forum with a similar issue, in which the problem seemed to be caused by time ranges that straddled days. I don't think any of the time ranges I had set did that, but now, having removed all time ranges, the problem persists. I have tried creating new fresh geofences and I have added a speed limit alert to my device, but I still get no email alerts (though the alerts do appear under "Alerts").
My feeling is that something got broken with the outgoing email and needs to be reset in some way, but I don't know how to do that myself without scrapping the whole account and starting from scratch with a new account. I'd prefer not to do this and have to re-create my 27 fences. Can Accutracking support help?
Thanks in advance for anything you can do.