by ATSupport » Fri May 08, 2009 11:19 pm
There could be various reasons causing tracking to stop (battery, GPS signal, network coverage, incoming calls...) There is really no remote way to diagnose the phone. Once you get the phone back, please check the status message on the phone, which should tell the reason.
On the other hand, the phone might be able to resume tracking automatically later if this is just a poor GPS area or poor network coverage.
There could be various reasons causing tracking to stop (battery, GPS signal, network coverage, incoming calls...) There is really no remote way to diagnose the phone. Once you get the phone back, please check the status message on the phone, which should tell the reason.
On the other hand, the phone might be able to resume tracking automatically later if this is just a poor GPS area or poor network coverage.