Nextel/Boost Network Outage - Nov 30, 2006

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Expand view Topic review: Nextel/Boost Network Outage - Nov 30, 2006

by dw » Sat Dec 02, 2006 12:29 am

aohio wrote:Well...if you were using AccuTracking, there was a BIG RED font Nextel outage notice on top of the tracking page since yesterday. You can't miss that one... :lol:
Actually, I use a different tracking system, but Nextel told me that this was causing the problem. I live in WI, so if anyone knows if it is back up and going, let me know. And if there was a big font with the system I use, I'm sure I would have seen it. But thanks for the tip. :D

by aohio » Fri Dec 01, 2006 11:57 am

Well...if you were using AccuTracking, there was a BIG RED font Nextel outage notice on top of the tracking page since yesterday. You can't miss that one... :lol:

Customer Service

by dw » Fri Dec 01, 2006 11:45 am

Ok, I have been struggling with the GPS on my phone and have talked to about 10 different people trying to figure out why it wasn't working. None of them had mentioned that it was a problem on their end. So after I read this post, I called them and asked. 5-10 minutes later, they tell me that it has been down for a while and he doesn't know how long until it is working again. Why did no one tell me this before? ARG!

Re: Outage

by ATSupport » Fri Dec 01, 2006 10:46 am

Could be on and off while the network is recovering by areas.
jehlers wrote:Has this outage been fixed...my phone worked from 4:00pm to 2:00 AM but it is not tracking after that.

by beitler » Fri Dec 01, 2006 9:48 am

Dallas, TX area is online and working;

Outage

by jehlers » Fri Dec 01, 2006 9:22 am

Has this outage been fixed...my phone worked from 4:00pm to 2:00 AM but it is not tracking after that.

Texas

by 3blonds » Fri Dec 01, 2006 9:13 am

Texas was out yesterday, but seems fine now, Dec 1, 2006. For me this service works great. I wish the maps were newer, other than that I use the service daily and with very little problems..

Outage

by Bek » Fri Dec 01, 2006 7:30 am

We're havinga n outage in MD as wel...

by ATSupport » Thu Nov 30, 2006 8:31 pm

Currently Motorola iDEN phones carried by Nextel and Boost are the only phones that provide open GPS access to third party developers. We are keeping eyes on the new phones as they come out.

for AT

by Pomah » Thu Nov 30, 2006 7:32 pm

We all know that boost/nextel sucks

FoR accutracking support: are you considering to use different carrier because this boost/nextel crap makes you great idea useless?

texas is out

by anon » Thu Nov 30, 2006 6:24 pm

texas is out

Re: My Boost i455 tracking is out too. Pa and Central NJ!

by ATSupport » Thu Nov 30, 2006 4:47 pm

Hi Anna,

I definitely understand the situation and the frustration but this is caused by Nextel network and out of our reach. If you check this forum for outage announcements, you'll see outages usually last from hours to days, varying by areas.

Though we don't have phone support, we have reacted very quickly to the outage via our email and support ticket system (thinking of the flood of tickets coming in today). We are almost the first one to post the possible outage announcement among the competitors and other online forums.

Cheer up and it'll be back! :)

P.S. You should call Nextel customer service for network outage details as Boost is using Nextel's network.
Anna wrote:Good Luck everyone! In Eastern Pa to Central NJ, Accutracking is not able to p/u the signal from my Boost i455! Boost mobile customer service department can't assist you and there is no form of telephone customer service available to contact Accutracing! How fustrating is this! Do ya feel like going postal!? LOL I only use my phone for a tracking device! Do I get a credit for Accutracking's netowrk problem, whick by the wayhappens quite often. When does this end????? :? :?

by guest » Thu Nov 30, 2006 4:41 pm

Anna,

Please read above... its not accu tracking's glitch... it is your phone service (Boost, Nextel)... Their data network is not working right so your phone can not transmit data to accu tracking's server...

My Boost i455 tracking is out too. Pa and Central NJ!

by Anna » Thu Nov 30, 2006 4:35 pm

Good Luck everyone! In Eastern Pa to Central NJ, Accutracking is not able to p/u the signal from my Boost i455! Boost mobile customer service department can't assist you and there is no form of telephone customer service available to contact Accutracing! How fustrating is this! Do ya feel like going postal!? LOL I only use my phone for a tracking device! Do I get a credit for Accutracking's netowrk problem, whick by the wayhappens quite often. When does this end????? :? :?

Re: Outage?

by ATSupport » Thu Nov 30, 2006 4:31 pm

No need to power cycle. The phone will resume automatically when the network is back. You'll likely see lots of cached data later.
Edude wrote:I'm having problems today in the DC, MD, VA area.

So how long do these outages normally last?

Will this outage lock up my phone (i455) to where I need to power cycle the units or do the phones recover?

Should I see alot of cached data when it comes back?

Thanks...

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