by ATSupport » Thu Nov 30, 2006 4:47 pm
Hi Anna,
I definitely understand the situation and the frustration but this is caused by Nextel network and out of our reach. If you check this forum for outage announcements, you'll see outages usually last from hours to days, varying by areas.
Though we don't have phone support, we have reacted very quickly to the outage via our email and support ticket system (thinking of the flood of tickets coming in today). We are almost the first one to post the possible outage announcement among the competitors and other online forums.
Cheer up and it'll be back!
P.S. You should call Nextel customer service for network outage details as Boost is using Nextel's network.
Anna wrote:Good Luck everyone! In Eastern Pa to Central NJ, Accutracking is not able to p/u the signal from my Boost i455! Boost mobile customer service department can't assist you and there is no form of telephone customer service available to contact Accutracing! How fustrating is this! Do ya feel like going postal!? LOL I only use my phone for a tracking device! Do I get a credit for Accutracking's netowrk problem, whick by the wayhappens quite often. When does this end?????
Hi Anna,
I definitely understand the situation and the frustration but this is caused by Nextel network and out of our reach. If you check this forum for outage announcements, you'll see outages usually last from hours to days, varying by areas.
Though we don't have phone support, we have reacted very quickly to the outage via our email and support ticket system (thinking of the flood of tickets coming in today). We are almost the first one to post the possible outage announcement among the competitors and other online forums.
Cheer up and it'll be back! :)
P.S. You should call Nextel customer service for network outage details as Boost is using Nextel's network.
[quote="Anna"]Good Luck everyone! In Eastern Pa to Central NJ, Accutracking is not able to p/u the signal from my Boost i455! Boost mobile customer service department can't assist you and there is no form of telephone customer service available to contact Accutracing! How fustrating is this! Do ya feel like going postal!? LOL I only use my phone for a tracking device! Do I get a credit for Accutracking's netowrk problem, whick by the wayhappens quite often. When does this end????? :? :?[/quote]