by ATSupport » Thu Jul 11, 2019 2:47 pm
There is a Managed SIM data network outage starting at about 10:00AM EDT 7/11/2019.
This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected.
The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
The notification from the SIM network operator:
Network Outage Notification Update
We have been alerted to a service degradation on mobile signalling. Customers may experience intermittent difficulties attaching to roamed networks (Worldwide).
Description: Network engineers have identified root cause of issue - corrective steps have now been taken to reduce signalling congestion and enable service recovery.
Status: Ongoing
Time: 10:00AM EDT 7/11/2019
Network Impact: Yes
Resolution Time: TBD
Total Duration: TBD
We apologize for any inconveniences this may have caused, we will provide a full Root Cause Analysis on the cause, any corrective and future preventative measures that will be put in place once our network partner provides the details.
There is a Managed SIM data network outage starting at about 10:00AM EDT 7/11/2019.
This affected the TK372/TK373 users only. If you have your own SIM card, you are not affected.
The SIM provider network engineers are working on the issue and this thread will be updated for latest status.
The notification from the SIM network operator:
[quote]
Network Outage Notification Update
We have been alerted to a service degradation on mobile signalling. Customers may experience intermittent difficulties attaching to roamed networks (Worldwide).
Description: Network engineers have identified root cause of issue - corrective steps have now been taken to reduce signalling congestion and enable service recovery.
Status: Ongoing
Time: 10:00AM EDT 7/11/2019
Network Impact: Yes
Resolution Time: TBD
Total Duration: TBD
We apologize for any inconveniences this may have caused, we will provide a full Root Cause Analysis on the cause, any corrective and future preventative measures that will be put in place once our network partner provides the details.
[/quote]